Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at modpizza-food.click, place orders, use our digital services, or otherwise interact with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection regulations.

1. About Us

Mod Pizza is a food service business operating in the United States through its digital platform at modpizza-food.click. We provide customers with the ability to browse our menu, place online food orders, and access information about our products and services.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website or services, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Your full name, username, or similar identifiers used to create an account or place an order.
• Contact Information: Email address, telephone number, billing address, and delivery address.
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information necessary to process your orders. Note that full payment card details are processed by our secure payment processors and are not stored on our servers in unencrypted form.
• Account Credentials: Username, password, and other security information used to authenticate your account.
• Order History: Records of your food orders, preferences, and purchase history.
• Communications: Any messages, feedback, reviews, or other content you send to us through contact forms, customer service channels, or email.
• Marketing Preferences: Your preferences for receiving promotional communications from us.
• Dietary Information: Food preferences, dietary restrictions, or allergen information you choose to share with us to customize your orders.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, device identifiers, mobile network information, and hardware model.
• Log Data: Internet Protocol (IP) address, browser type, referring/exit pages, pages viewed, date and time stamps, clickstream data, and other system activity.
• Usage Data: Information about how you use our website, including the features you access, the pages you visit, the time you spend on each page, and the links you click.
• Location Information: General geographic location derived from your IP address. If you grant us permission, we may also collect more precise location data from your mobile device to help identify nearby store locations or to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. See Section 8 (Cookie Usage) for more details.

2.3 Information from Third-Party Sources

We may also receive information about you from third-party sources, such as:

• Social Media Platforms: If you choose to log in or register through a social media account (e.g., Facebook, Google), we may receive certain profile information from that platform in accordance with your privacy settings on that platform.
• Payment Processors: We receive transaction confirmation information from our payment processing partners.
• Analytics Providers: We receive aggregated or de-identified data from third-party analytics services to help us understand how our website is used.
• Marketing Partners: We may receive information from marketing partners to help us reach potential customers and improve our advertising.
• Delivery Service Partners: Where applicable, we may receive delivery-related information from our third-party delivery partners.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, financial account information beyond what is necessary for payment processing, precise geolocation without consent, racial or ethnic origin, religious beliefs, health conditions (other than dietary preferences you voluntarily share), or sexual orientation. If you choose to provide any sensitive information, you do so at your own discretion and consent.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes, including:

3.1 Providing and Managing Services

• Processing and fulfilling your food orders and transactions.
• Creating and managing your account.
• Providing customer support and responding to your inquiries, complaints, or feedback.
• Sending order confirmations, receipts, and delivery updates.
• Enabling delivery or pickup services as applicable.
• Personalizing your experience on our platform, including remembering your food preferences.

3.2 Business Operations and Improvements

• Monitoring and analyzing usage trends, preferences, and behaviors to improve our website, menu offerings, and services.
• Conducting internal research, analytics, and reporting.
• Developing new features, products, and services.
• Troubleshooting technical issues and maintaining the security and integrity of our platform.
• Training our staff and improving operational efficiency.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, special offers, and other marketing communications about our products and services, where you have provided consent or where we have a legitimate interest to do so.
• Displaying personalized advertisements and promotions on our website and on third-party platforms.
• Administering contests, sweepstakes, loyalty programs, and other promotional activities.
• Measuring the effectiveness of our marketing campaigns.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we will still send you transactional or service-related messages.

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Enforcing our Terms of Service and other agreements.
• Detecting, preventing, and responding to fraud, security incidents, and other illegal activities.
• Protecting the rights, property, and safety of Mod Pizza, our customers, and the public.
• Responding to legal process, court orders, or governmental requests.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary consideration. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business and delivering our services. These service providers are only given access to the personal information they need to perform their functions and are contractually obligated to protect your information. Categories of service providers include:

• Payment Processors: To securely process your payment transactions.
• Delivery Partners: To coordinate food delivery to your specified address.
• Cloud Hosting Providers: To store and manage our data and infrastructure securely.
• Analytics Providers: To help us understand website usage patterns and improve our services.
• Email and Communication Services: To send transactional and marketing communications.
• Customer Support Tools: To manage customer service inquiries and support tickets.
• Marketing and Advertising Platforms: To help us reach potential customers and manage our advertising campaigns.
• Fraud Prevention Services: To detect and prevent fraudulent transactions.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other legal process.
• Respond to requests from law enforcement or other government authorities.
• Protect the rights, property, or safety of Mod Pizza, our customers, employees, or the public.
• Detect, prevent, or address fraud, security, or technical issues.
• Enforce our Terms of Service or other applicable agreements.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, sale of assets, or other business transition, your personal information may be transferred to the acquiring or successor entity. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your personal information with third parties when you have given us your explicit consent to do so, such as when you opt into a co-branded promotion or partnership.

4.5 Aggregate or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, demographic profiling, marketing, and other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Security Measures

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Sensitive information such as payment data is encrypted both in transit and at rest.
• Access Controls: We restrict access to personal information to authorized employees and contractors who need it to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations.
• Secure Payment Processing: We use PCI-DSS compliant payment processors to handle payment card information, ensuring that your financial data is handled according to industry security standards.
• Regular Security Assessments: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and remediate potential security weaknesses in our systems.
• Incident Response: We maintain an incident response plan to promptly address any potential data breach or security incident, including notifying affected individuals and authorities as required by law.
• Data Minimization: We collect only the personal information necessary for the purposes described in this Privacy Policy and retain it only for as long as needed.

5.2 Your Responsibility

While we work hard to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please choose a strong password, keep it confidential, and notify us immediately at [email protected] if you suspect any unauthorized access to your account.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for All Users

• Right to Know: You have the right to know what personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where we are required by law to retain it, or where it is necessary to complete a transaction).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know (Detailed): You may request detailed information about the categories and specific pieces of personal information we have collected about you in the past 12 months, the categories of sources, our business or commercial purposes for collecting or disclosing it, and the categories of third parties to whom we disclose it.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. We do not sell personal information for monetary consideration, but we may share certain data with advertising partners. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use or disclosure of your sensitive personal information to only what is necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, provide you with a different level of quality, or suggest that you will receive different treatment for exercising your rights.
• Right to Correct: You have the right to request correction of inaccurate personal information that we maintain about you.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Emailing us at: [email protected]
• Visiting our website: modpizza-food.click

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason and extension period. We may need to verify your identity before processing your request to ensure the security of your personal information. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

6.4 Authorized Agents

California residents may designate an authorized agent to make requests on their behalf. To use an authorized agent, you must provide the agent with written permission to submit a request on your behalf, and we may require you to verify your own identity directly with us.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

8. Cookie Usage

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to collect and store certain information when you visit our website.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites work more efficiently, to provide a better user experience, and to provide website owners with information about how their site is used.

8.2 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the website to function properly. Without these cookies, certain features of our website would not work, such as shopping carts or secure login areas.
• Performance and Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and whether you receive error messages. This information is used to improve our website and your experience.
• Functionality Cookies: These cookies allow our website to remember your preferences (such as your preferred language or location) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

8.3 Managing Cookies

You can control and manage cookies in various ways. Most browsers allow you to refuse or delete cookies through their settings. Please note that if you choose to block certain cookies, you may not be able to use all features of our website. For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy available on our website at modpizza-food.click.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, as defined by the Children's Online Privacy Protection Act (COPPA), or from minors under the age of 18.

If you are under 18 years of age, please do not use our website or services, and do not provide us with any personal information. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information, please contact us immediately at [email protected], and we will take prompt action to remove such information from our systems.

10. International Data Transfers

Mod Pizza is based in the United States, and the information we collect is processed and stored in the United States. The United States may not have the same data protection laws as the country from which you are accessing our website.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to the United States.

We take appropriate steps to ensure that any international transfer of personal data is handled in accordance with applicable data protection laws and that your personal information receives an adequate level of protection. Where required by law, we implement appropriate safeguards such as standard contractual clauses or other legally recognized transfer mechanisms to protect your personal information when it is transferred internationally.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Mod Pizza. This Privacy Policy applies only to our website and services. We have no control over and assume no responsibility for the privacy practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party websites or services that you visit through links on our website before providing them with any personal information. The inclusion of a link on our website does not imply our endorsement of the linked site or service.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our website does not currently respond to DNT browser signals. However, you may use the cookie management tools described in Section 8 to control tracking on our website.

California residents should note that our current practices regarding DNT signals are disclosed here in compliance with California Online Privacy Protection Act (CalOPPA) requirements.

13. FTC Act Compliance and Consumer Protection

We are committed to complying with the Federal Trade Commission (FTC) Act and all applicable consumer protection regulations. Our privacy practices are designed to be fair, transparent, and not deceptive or unfair to consumers. We will not engage in any deceptive acts or practices in connection with the collection, use, or disclosure of your personal information.

If you believe that we have engaged in any unfair or deceptive privacy practices, you have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint or by calling 1-877-382-4357.

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can address your concerns directly.

14.1 Contact Us First

Please send your privacy concerns or complaints to:

We will acknowledge your complaint within 5 business days and provide a full response within 30 days. If we cannot resolve your complaint within 30 days, we will inform you of the reason for the delay and provide an expected resolution timeline.

14.2 Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response to your privacy complaint, you may file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): You may file a complaint with the FTC at ftc.gov/complaint or by calling 1-877-382-4357. The FTC handles complaints regarding unfair or deceptive business practices, including privacy violations.
• California Residents: California residents may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov. The CPPA enforces the CCPA/CPRA and handles complaints related to the privacy rights of California consumers.
• State Attorneys General: Depending on your state of residence, you may also have the right to file a complaint with your state Attorney General's office regarding privacy violations or unfair business practices.

15. California Shine the Light Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request and obtain from us, once per calendar year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please send your request in writing to [email protected] with "California Shine the Light Request" in the subject line.

16. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date at the top of this page.
• Sending you an email notification to the email address associated with your account (where applicable and required by law).
• Displaying a prominent notice on our website prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the updated Privacy Policy, you should stop using our services and close your account.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information:

We are committed to working with you to resolve any privacy concerns you may have. When contacting us about a privacy matter, please include the words "Privacy Inquiry" in the subject line of your email and provide as much detail as possible about your request or concern so that we can respond to you promptly and accurately.

Our privacy team will review your inquiry and respond within a reasonable timeframe. For requests that involve the exercise of your legal rights (such as access, deletion, or correction requests), we aim to respond within the timeframes required by applicable law.